Suggestions, Comments and Complaints
Procedure for Patient Complaints
We do hope that you do not feel you need to complain about us or the service we give, but if there is anything you feel unhappy about we would be happy to speak to you about it and hopefully any complaints can be resolved. Please submit your letter of complaint to:
Mersea Island Practice
32 Kingsland Road
Alternatively please call the surgery to make an appointment with Zoey.
However, if after speaking with us you feel that you need to take your complaint further you can also contact NHS England or The Health Service Ombudsman. The contact details are:
Please ask our staff if you would like further details or advice