Suggestions, Comments and Complaints

Procedure for Patient Complaints

We do hope that you do not feel you need to complain about us or the service we give, but if there is anything you feel unhappy about we would be happy to speak to you about it and hopefully any complaints can be resolved. Please submit your letter of complaint to:

Zoey Hilliard
Practice Manager
Mersea Island Practice
32 Kingsland Road
West Mersea
CO5 8RA

Alternatively please call the surgery to make an appointment with Zoey.

However, if after speaking with us you feel that you need to take your complaint further you can also contact NHS England or The Health Service Ombudsman. The contact details are:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP
Tel 0345 015 4033
www.ombudsman.org.uk

NHS England
By telephone: 03003 11 22 33
By email: england.contactus@nhs.net
By post: NHS England, PO Box 16738, Redditch, B97 9PT

Please ask our staff if you would like further details or advice

March 2018